FAQ

Yes 🙂 The gifts are only obtained thanks to your Toteez won by playing.No payment is required when redeeming in the Gift Grotto (except for any reservations requested by the partner).

The Gift Grotto is the Totemus rewards shop.Here you can exchange your Toteez (the virtual currency you earn while playing) for real gifts from our partners: tickets, activities, discounts, local products, etc.👉 You play, you earn Toteez, then you exchange them for real rewards.

Toteez are our virtual currency. Participants can exchange their toteez in the "Gift Cave" for gift vouchers valid at our partners' stores, or for physical badges featuring the totems.

Each partner offers a limited number of vouchers.A gift may therefore become unavailable once it has become a victim of its own success.👉 New vouchers are added regularly.

1. Open the Gift Grotto in the Totemus app 2. Choose a reward 3. Redeem your Toteez 4. Receive your voucher immediately at 🎟️

In principle, vouchers are sent to the Totemus account that exchanged the Toteez.However, conditions may vary depending on the partner. 👉 If in doubt, contact the provider directly.

Each voucher has a validity date indicated in the application.We advise you to use it before this date. If the use-by date has passed, please check directly with the service provider to see if it is still possible to use it.

Once obtained, your voucher will appear in the application with all the instructions.Depending on the partner, you will need to : - book online, - present the voucher on site - or use a promotional code.👉 The exact conditions are always indicated on the gift card.

First check :

• the validity date,
• the conditions of use,
• any reservations.

If the problem persists, contact Totemus support: we'll help you quickly 🙂

Totemus has been designed as a real treasure hunt: the stages are unlocked gradually, to maintain the element of surprise and reinforce the adventure aspect of the game.By not revealing the route in advance, we also avoid players taking shortcuts or missing important elements of the route.🎯 Each course is designed to be logical, progressive and achievable without any prior preparation. So you don't need to know the route in advance: just let yourself be guided, riddle by riddle!🚗 And don't worry: all the routes form a loop, so you can easily return to your starting point, whether that's your car or a public transport stop 😊

Si vous êtes certains de votre réponse, nous vous encourageons vérifier l'orthographe ce celle-ci. Il arrive que parfois, un espace en trop et/ou un caractère non désiré se soient glissés dans votre réponse 😉.Néanmoins, si cela ne fonctionne toujours pas, n'hésitez pas à nous contacter via le bouton ci-dessous, nous tenterons de vous aider rapidement ⚡️ ! Pour certaines étapes, vous avez la possibilité de passer celle-ci en cliquant sur le lien sous le bouton de validation de l'étape.

D'autres personnes ont récemment validé cette étape, la réponse est donc bien accessible 😊.Néanmoins, si vous ne trouvez pas, n'hésitez pas à nous contacter via le bouton ci-dessous, nous tenterons de vous aider rapidement ⚡️ ! Pour certaines étapes, vous avez la possibilité de passer celle-ci en cliquant sur le lien sous le bouton de validation de l'étape.

Pouvez-vous cliquer sur l'icône représentant 3 petits points en haut à droite de l'écran, puis sur « Rafraîchir les données ». Cette manipulation devrait recharger correctement le puzzle 🤞🧩 !

Pas d'inquiétude ! Vous pouvez tenter de cliquer sur l'icône des 3 petits points en haut à droite de l'écran, cliquer sur « Rafraîchir les données » et voir si cela fonctionne mieux ? Vous devrez probablement patienter un peu le temps que votre position s’actualise avant de réessayer. Si cela ne fonctionne pas, pouvez-vous aller sur Google Maps et voir si vous êtes positionnés au bon endroit ?

Il arrive parfois que la carte ne s'affiche pas. Pas d'inquiétude ! Vous pouvez tenter de cliquer sur le petit lien « Actualiser » dans le coin supérieur gauche de la carte. Si cela ne change rien, pouvez-vous cliquer sur l'icône représentant 3 petits points en haut à droite de l'écran, puis sur « Rafraîchir les données ». Vous devrez probablement patienter un peu le temps que votre position s’actualise. Cette manipulation devrait normalement résoudre le problème 🤞 !

Serait-il possible de nous envoyer une photo du QR code problématique ?Vous avez ensuite la possibilité de passer cette étape en cliquant sur le lien sous le bouton « scanner un QR-code ». Nous serons également prévenus automatiquement 🙌 !

Si vous êtes perdu ou que vous ne parvenez pas à trouver le bon endroit, la première chose à faire est de revenir à l'étape précédente et de relire attentivement les instructions. D’autres joueurs ont récemment terminé le parcours : il est donc plus que probable que vous ayez manqué une information importante 😊.

Unfortunately, you cannot skip steps, but all the answers are on the route. If you still cannot find the answer to a question, please contact us via the button provided and tell us about your problem.

Physical badges (pins) featuring the totems are available, to be given to children as rewards at the end of the hunt. They can be exchanged for toteez in the "Gift Cave". For certain hunts, where indicated in the additional information on the route, they can also be obtained free of charge at the tourist information point, subject to availability.

It is possible that the direction pictures are not displayed. If this is the case, please relaunch the Totemus application to update.

If you get lost or can't find the right place, the first thing to do is to go back to the previous step and read the instructions again carefully. You may have missed some important information 😊.If you still can't find the right place, don't hesitate to contact us to let us know so that we can help you continue the adventure.

Indeed, sometimes the symbol grid is not displayed. Don't worry! We recommend you to restart the Totemus-application for an update.

It happens that some phones have a problem with geolocation. In order to solve it, we recommend you to restart the Totemus application for an update.

Unfortunately, it happens that some objects of the territory are damaged over time and you can't identify the answer. If this is the case, please contact us to let us know and so that we can help you continue the adventure.

Some of our older hunts do not yet have a totem plate. The hunt you have just finished was probably one of them.

Indeed, sometimes the map does not appear. Don't worry! We recommend you restart the Totemus-application for an update.

Are you sure you have searched properly? 😉 Unfortunately, some QR codes may disappear. If this is the case, we would be grateful if you could let us know. However, you can skip this step by clicking on the link under the button "scan QR code".

This is a difficult question to answer. Depending on whether you're alone or accompanied by children, for example, you won't progress at the same speed. It's also possible that you'll take breaks or that you'll take more or less time to discover each stage of your hunt.On average, you should expect to spend 1h-1h15 for 3kms.

Yes, the Totemus application is completely free :)

Badges generate additional toteez. Completing a mission entitles you to the associated badge and additional toteez.

Of course! Your progress is automatically saved and you can continue it later whenever you want.

To take part, all you need is a smartphone with an internet connection.

No, the totem pole is virtual and will be included in your profile inventory. It is, however, symbolized by a metal plate containing a QR code to be scanned, hidden near the end point of the hunt.

Yes, the hunts are available 24 hours a day, and all the locations are public and accessible at all times.

Our pictograms indicate the conditions under which hunting can take place: on foot, by bike, with pushchairs/toddlers, or by car only.

Yes, the application lets you restart a hunt as many times as you like. Please note, however, that you will no longer earn the totem and toteez associated with that hunt.

The "Last chance" tag indicates that a Totemus route will soon be removed from the application. This means that you still have a few days or weeks to discover it before it disappears.There are two possible reasons for this:

• the local partner has decided to stop distributing it
• the hunt was created for a temporary event (exhibition, festival, etc.)

If you're interested in a hunt that displays this tag, don't delay too long! ⏳

Of course you can! Totemus hunts are designed to be enjoyed solo, with family or friends. It's a great way to share a fun moment while exploring a region.However, we recommend that each person plays with their own account, even if you're progressing together. 👉 This allows everyone to answer the riddles, validate the route... and above all win their own Toteez at the end! 🎉

Of course, unless otherwise indicated in the hunt information, you can take your dog with you on the Totemus courses. Just make sure you keep your dog on a leash and pick up after it. Remember to check whether the hunt is suitable for your pet in the hunt description, according to the elevation gain, distance and additional information.

To take part, all you need is a smartphone with an internet connection.